For a magnetic rower, this machine is very study. I received it within seven days of ordering. I installed it in under 90 minutes. The parts were well packed. The instructions are not explicit, but the pictures are enough. My wife used it and had no problems. Ease of rowing and the controls were easy to use (basic). The folding mechanism is very secure. Once folded, the wheeling of the machine is very smooth. The belt is noted in the manual to be most susceptible to wear; seems fine so far. Let's see how long is lasts and if customer service is fast. The only issue is that it isn't as compact as we thought it was going to be, It still folds away well, but if you buy this, just have enough square footage for it.